REFUND POLICY

Cancellations

Personalized Items: The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Due to the efficiency of our production process, we are unable to cancel orders once 12 hours have passed. We appreciate your understanding. Amelie is dedicated to ensuring a quick and seamless delivery experience. 

Non-Personalized Items: Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we are unable to cancel orders once they have been confirmed. You may submit a return request after your item is delivered. We appreciate your understanding.

Personalized Returns:

Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost. 

We strive for 100% customer satisfaction so if you are unhappy with a personalized item, we ask that you reach out to our customer service team (ameliestoreservice@outlook.com) and we will work with you to make things right. 

*Please note that once you order a personalized item we begin working on it right away so we cannot accept edits for personalized orders.

Non-personalized Returns: 

If you’re not satisfied, you can exchange or return non-personalized items within 30 days of your purchase. Unfortunately, we can’t offer you a return or exchange if 30 days have passed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not support international returns at this time. All international orders are final sale. 

Exchanges:

If you are unsatisfied with your product, we will be happy to exchange it for something else within 30 days of your purchase. Personalized items do not qualify for exchanges.

Your original item will need to be returned before we are able to send your new item. Please let us know before doing so and send a clear picture of the item.
If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.

If you are not satisfied with this option, our customer care will work with you to find an alternative solution. We will only replace items if they are defective, incorrect, or damaged.

Refunds: 

Sale items are not eligible for refunds. Sale items include any orders bought with promo codes, coupon codes, or sales. All orders that have any codes applied will be considered as final sale.

Orders with a promotional code applied either given by our newsletter email, newsletter pop-up, or any of our promotional platforms are considered sale items. Any eligible orders using these codes will be valid for only an exchange or store-credit. We will not issue a refund for these items.

Store-credit:

Store-credit will be issued in the amount paid excluding shipping costs in the form of a gift card. If 30 days have gone by, unfortunately, we cannot offer you an exchange or store-credit.

We recommend you carefully review your order prior to finalizing your purchase.

30-Day Money Back Guarantee:

Returns regarding a change of size, color, or variant will only be eligible for an exchange or store-credit.

If the item you received is incorrect, we will have the correct item shipped to you (free of charge). Photo evidence of the received item may be required.

If the item you received becomes damaged or broken due to our error, we will have a new replacement of the item shipped to you (free of charge). Photo evidence of the received item may be required.

If you are unsatisfied with your product after you receive it, you may return it in exchange for a different item or store credit. A full refund may be issued once the item is returned only if an exchange, store-credit, or a complimentary item will not suffice.

2-Year Warranty Extension (If purchased):

If an accident happens, we will send you a one-time replacement for your item or have you send us your broken item to repair it. Valid for 24 months. Covers accidental damage, broken items, replacement for loss of diamond or gemstones. Simple claims process. No additional fees.

Incorrect Item Received:

If the item you received is incorrect, contact us immediately. We will have the correct item shipped to you free of charge. Photo evidence of the received item may be required.

Damaged Item:

If the item you received becomes damaged or broken due to our error, contact us immediately. We will have a new replacement of the item shipped to you free of charge. Photo evidence of the damaged item may be required.

Missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank.